Refund policy

Coco Seat offers free 45-day returns on every order and covers all return shipping. Damaged, defective, incorrect, or lost orders are replaced or refunded immediately, at no cost to you. Refunds go to your original payment method, and our support team replies within 24 hours.

How to start a return or refund

Email support@cocoseat.com with your order number, the item, and the reason. For a damaged, defective, or incorrect item, attach a photo so we can resolve it on the first reply.

We answer within 24 hours with next steps. If we need the item back, we cover the return shipping and send you instructions.

45-day money-back guarantee

Not happy for any reason? Return it within 45 days of delivery for a full refund. Keep the original packaging where possible.

Return shipping is free. Express shipping fees are not refunded on change-of-mind returns. If an Express order arrives later than the estimated delivery window, we refund the Express fee.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or is not what you ordered, email us a photo. We ship a free replacement or issue a full refund as soon as we confirm the issue.

You never wait on a return: if we need the item back, we cover the shipping. If a replacement is out of stock, we refund you in full.

Lost or missing packages

If your package has not arrived, or tracking shows delivered but you do not have it, email us. We investigate with the carrier and send a free replacement or a full refund.

Refund timing

Approved refunds reach your original payment method within 5 business days. For returns, the 5 days start when the item arrives back with us. Your bank may take a few extra days to post it.

Contact

support@cocoseat.com. We reply within 24 hours.

Frequently asked questions

Does Coco Seat offer free returns? Yes. Returns are free within 45 days of delivery, and Coco Seat pays the return shipping.

How long do I have to return an item? 45 days from the delivery date.

Who pays for return shipping? Coco Seat does, on every return.

Is the Express shipping fee refundable? Only if your order arrives after the estimated delivery window. It is not refunded on change-of-mind returns.

What if my order arrives damaged or wrong? Email a photo to support@cocoseat.com. We send a free replacement or a full refund immediately.

What if my package is lost? We investigate with the carrier and replace it or refund you in full.

How long does a refund take? Within 5 business days of approval, plus any posting time from your bank.